Track your order

Your robe ships from our partner warehouse overseas. Most orders arrive in 8 to 14 days. Holidays and bad weather can add a few days.

What the tracking steps mean

1. Label made. Your robe is packed and has a label. The tracking page may say "shipment information received" for a few days before the first scan. That's normal.

2. On its way to the US. You may see scans from the warehouse, an airport, or customs in China. That's your robe leaving our partner warehouse.

3. Arrived in the US. It clears US customs and goes to a local carrier. There can be a few days with no new update here. That's normal too.

4. Out for delivery. A US carrier, often USPS, brings it to your door. At this step your tracking number can change to a new US number. The tracking page shows the new number.

Need help?

No update for 5 days, or it's been more than 14 days? Email us at hello@mossfielddog.com with your order number, and we'll check on it for you.