Refund policy

Free size swap
If your robe is the wrong size, contact us within 30 days of delivery. Send your dog’s back length and chest, and a photo of the robe on your dog. We will send the right size free. No need to send the first one back. One free swap per order.

30-day money-back guarantee
Not happy with your robe? Contact us within 30 days of delivery and we will send you return instructions. Once we receive the robe, we will refund what you paid for it to your original payment method. Refunds usually show up within 5 to 10 business days after we process them. If we sent you a free swap robe, please send it back too.

Return shipping
You pay the cost of shipping a return, unless the robe arrived damaged, defective, or wasn’t what you ordered.

Damaged or wrong items
If your order arrives damaged or wrong, contact us within 30 days of delivery with a photo. We will send a replacement or refund you, at no cost to you.

Bundles
If you bought 2 or 3 robes and send some back, we refund what you paid for those robes at the bundle price.

How to reach us
Use our contact page or email hello@mossfielddog.com, and include your order number.